baiee Privacy Policy — Your Data, Your Rights

baiee ("baiee", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the baiee platform ("Players", "you", "your"). This Privacy Policy ("Policy") sets out in clear terms how baiee collects, uses, stores, shares, and protects personal data in connection with your use of the baiee website and services, in accordance with applicable data protection principles.

By registering for and using a baiee account, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the baiee platform. This Policy should be read together with the baiee Terms and Conditions.

baiee collects personal data in three principal ways: data you provide directly to us during registration and account use, data generated automatically through your use of the platform, and data we receive from third-party service providers (such as payment processors) in the course of delivering our services.

Data You Provide Directly

• Registration data: your Bangladesh mobile phone number and chosen password at the time of account creation.
• KYC identity data: your full name, date of birth, and Bangladesh National Identity Card (NID) details submitted as part of the account verification process.
• Support communications: any information you provide when contacting baiee customer support via email or chat.
• Responsible gaming declarations: any voluntary self-exclusion, deposit limit, or cooling-off period requests submitted through your account settings.

Data Generated Automatically

• Device and technical data: your device type, operating system, browser type, screen resolution, and IP address at the time of each session.
• Session and usage data: pages visited, time spent on each section, game titles accessed, betting history, deposit and withdrawal records, and login timestamps.
• Cookie and tracking data: session identifiers and functional cookies that help maintain your logged-in state and remember your platform preferences between visits.

Data from Third-Party Providers

• Payment verification data: transaction reference numbers, wallet identifiers (e.g. bKash or Nagad account numbers), and payment status confirmations received from mobile financial service providers.
• Fraud and AML screening data: results of automated screening checks performed by our fraud detection and anti-money laundering compliance partners.
• Game provider data: game session records and RNG outcome logs received from licensed third-party game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) for dispute resolution and audit purposes.

baiee uses the personal data it collects for the following purposes, all of which are directly necessary for operating and improving the platform or for meeting legal obligations:

• Account creation and management: processing your registration, managing your account settings, and authenticating your login sessions.
• Payment processing: verifying deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining accurate transaction records.
• KYC identity verification: confirming that players meet the 21+ age requirement and that account information matches the identity documents provided.
• Fraud prevention and security: detecting and preventing unauthorised account access, duplicate account creation, bonus abuse, and financial fraud.
• Responsible gaming compliance: monitoring account activity to identify patterns that may indicate problem gambling and administering player-requested account restrictions.
• Platform improvement: analysing aggregated, anonymised usage data to identify technical issues, improve game performance, and enhance the user experience for Bangladesh players.

baiee does not use your personal data for unsolicited direct marketing to third parties, and does not build advertising profiles based on your gaming behaviour for external sale. Any platform communications sent to your registered mobile number are limited to account-related notifications (such as deposit confirmations, withdrawal status updates, or security alerts).

baiee processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual necessity: processing required to fulfil our obligations under the baiee Terms and Conditions and to deliver the services you have requested (account management, payment processing, game access).
• Legal obligation: processing required to meet our anti-money laundering obligations, KYC identity verification requirements, responsible gaming obligations, and any applicable regulatory requirements.
• Legitimate interests: processing for fraud prevention, platform security, technical troubleshooting, and anonymised analytics — where these interests are not overridden by your data protection rights.
• Consent: where baiee sends you optional platform communications or uses non-essential cookies, processing is based on your prior consent, which you may withdraw at any time by contacting support.

When you make a deposit or withdrawal at baiee via a Bangladesh mobile wallet service, the transaction is processed through the mobile financial service provider's own payment gateway. baiee receives a confirmation of the transaction outcome (success or failure), a transaction reference number, and the mobile wallet account number associated with the transaction. baiee does not receive, process, or store your mobile wallet PIN, one-time password (OTP), or any other authentication credential.

Transaction records (deposit amounts, withdrawal amounts, dates, and wallet reference numbers) are retained by baiee as part of the financial record-keeping required under our anti-money laundering compliance obligations. These records are held securely and are not accessible to any party other than authorised baiee compliance personnel and, where legally required, regulatory authorities.

baiee is required to verify the identity of all players before processing withdrawal requests. This process, known as Know Your Customer (KYC) verification, requires you to submit your Bangladesh National Identity Card (NID) details, including your NID number, full name as it appears on your NID, and date of birth. In some cases, baiee may request a photograph or scanned copy of your NID card and a selfie photograph for comparison purposes.

KYC documentation submitted to baiee is stored securely and is accessible only to authorised baiee compliance team members. KYC documents are not shared with any third party except where required by law (for example, in response to a court order or a valid request from a relevant regulatory authority). KYC data is retained for the duration of your account relationship with baiee and for a period thereafter as required under applicable record-keeping obligations.

baiee may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: mobile financial service operators (bKash, Nagad, Rocket, Upay) receive only the data required to process the specific transaction requested by you — they do not receive your full account history or KYC documents.
• Game content providers: licensed third-party game studios receive game session identifiers to facilitate game delivery and resolve technical disputes. They do not receive your personal identity information or payment data.
• Fraud prevention and compliance partners: third-party KYC verification and anti-money laundering screening services receive only the minimum data required to perform identity checks and flag potential compliance risks.
• Regulatory and legal authorities: where baiee is required by law, court order, or valid regulatory direction to disclose personal data, we will comply with that obligation. Where legally permissible to do so, baiee will endeavour to notify you of such a disclosure request before complying.

baiee uses cookies and similar session-tracking technologies to operate the platform securely and to maintain your logged-in state between page loads. We do not use advertising tracking pixels or cross-site behavioural tracking technologies.

Essential Cookies

Essential cookies are strictly necessary for the baiee platform to function. They maintain your authenticated session after login, remember your language preference, and ensure that security tokens are correctly exchanged between your browser and our servers. Essential cookies cannot be disabled without breaking core platform functionality. By using baiee, you consent to the placement of essential cookies on your device.

Analytics Cookies

baiee may use internal analytics tools that set cookies to collect aggregated, anonymised data about how players navigate the platform. This data is used solely to identify technical performance issues and improve the user experience. Analytics cookies do not identify you personally and are not shared with third-party advertising networks. You may opt out of analytics cookies by contacting baiee support.

baiee retains your personal data for as long as your account remains open and for a period thereafter as required by our legal and compliance obligations. The specific retention periods that apply to each category of data are as follows: account registration data is retained for the lifetime of the account plus a minimum of five years following account closure; KYC identity documents are retained for a minimum of five years following the date of submission or account closure (whichever is later); transaction records are retained for a minimum of five years from the date of the transaction; support communications are retained for two years from the date of the most recent communication.

Where baiee no longer has a legal or operational basis to retain your personal data, it will be securely deleted or anonymised. You may request deletion of your personal data at any time by contacting baiee support; however, baiee reserves the right to decline deletion requests where retention is required by law or where the data is necessary to resolve an outstanding dispute or claim.

You have the following rights with respect to the personal data that baiee holds about you. To exercise any of these rights, please contact our support team using the email address provided at the end of this Policy. baiee will respond to all data rights requests within a reasonable timeframe and in any case within 30 days of receipt:

• Right of access: you may request a copy of the personal data baiee holds about you, together with information about how it is being used.
• Right of rectification: if any personal data baiee holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: you may request the deletion of your personal data where baiee no longer has a lawful basis for retaining it, subject to baiee's legal record-keeping obligations.
• Right to restriction of processing: in certain circumstances (for example, where you dispute the accuracy of data baiee holds about you), you may request that baiee restrict the processing of your data pending resolution of the dispute.
• Right to withdraw consent: where baiee processes your personal data on the basis of your consent (for example, optional communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

baiee will not charge a fee for handling a data rights request. In cases where a request is manifestly unfounded or excessive, baiee reserves the right to either charge a reasonable administrative fee or decline to act on the request, providing written reasons for the decision.

baiee implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that limit internal access to personal data on a strict need-to-know basis, regular security reviews of our platform infrastructure, and secure hashing of account passwords so that plaintext passwords are never stored.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal data, baiee will take prompt action to contain the incident, assess the risk, and notify affected players where required. You can help protect your account by using a strong, unique password for baiee that you do not use on any other platform, and by never sharing your login credentials with any other person.

The baiee platform is strictly for adults aged 21 and above. baiee does not knowingly collect personal data from individuals under the age of 21. If baiee becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that data will be deleted and the associated account closed without delay. If you believe that a minor has created a baiee account, please contact our support team immediately so that we can take appropriate action.

baiee reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to this Policy, baiee will post a notice on the platform and update the "Last Updated" date at the top of this page. The revised Policy will take effect from the date of publication.

Your continued use of baiee after this Privacy Policy has been updated constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data baiee holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours of receipt.